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This page details the procedure and all the steps to follow in order to make a return and request a refund.

Remember that you have 14 days to send the order back from the date of delivery! Return shipping costs will be borne by the requesting customer.

Key points for returning a product:

• Properly close and seal the product to be returned.
• Send an email to sales@trapperstore.com with the order number and the products you will be returning.
• Send the order to the address detailed below. We will cover the return shipping costs, provided you use the most economical shipping method. Otherwise, the costs will be borne by the requesting customer.
• Attach to sales@trapperstore.com proof of the shipment and the shipping cost. Include the tracking number.
• With the shipping proof/cost and the receipt of the order, a full refund will be made to the payment method used when placing the order.

Refunds will not be issued when:

• The package is not properly closed and sealed and cannot be shipped.
• The product is received damaged by the customer.
• The customer does not attach proof of shipment via email/WhatsApp.

Shipping Address:

• Name:Jesús Oliva Panabera
• Address line 1: 444 Alaska Avenue
• Address line 2: Suite #CBF166
• City: Torrance, CA
• Postal code: 90503, USA

Detailed guide on how to exchange a product:

Remember, it is very important that the package is properly closed and sealed. We also kindly request that all correct and undamaged products be included.

Once the shipment is made:

• We need proof or a screenshot showing that the return has been made (picture of the receipt, payment, etc.).
• With this proof and the verification from Correos that the order is in good condition and can be shipped, we will issue a full refund of the order cost.

Please, before sending the return, reply to the email from sales@trapperstore.com with the following information:

• Order number.
• Products you will be returning.